Manhattan Event Experience Director

Company: Manhatta
Location: New York
Posted on: November 2, 2024

Job Description:

At Manhatta, we're seeking an exceptional Event Experience Director to join our team. As an hourly supervisor, you'll be responsible for delivering top-notch hospitality and service in a fast-paced environment. Your primary goal will be to exceed client expectations by embodying our core family values of hospitality, excellence, integrity, and entrepreneurial spirit.Key Responsibilities:

• Support a culture of Enlightened Hospitality by consistently delivering exceptional customer service and fostering a positive team environment.
• Take ownership of events, including delivery, setup, execution, and breakdown of all catering elements, ensuring timely and efficient service.
• Assign staff to various roles, supervise sign-in and out, and manage breaks according to NYS wage and hour laws.
• Lead proper steps of service and communicate them to the team with efficiency and grace, maintaining a sense of urgency throughout service.
• Ensure constant communication with Event Chefs, other Captains, staff members, management, and the kitchen during service, through proper channels.
• Inform staff members about menus, ingredients, preparation, allergens, and substitutions, as well as educate them about the beverage program.
• Hold the team accountable for high standards of cleanliness and proper appearance throughout event venues.
• Enforce venue guidelines, Department of Health (DOH) standards, and USE health and safety protocols.
• Review event paperwork in advance, communicate concerns or suggestions, and supervise accurate receiving, usage, and return of all beverage, liquor, and equipment via inventory sheets.
• Ensure proper handling, preparation, and chilling of wines, beer, spirits, and cocktails, without over-opening.
• Coach staff members and hold them accountable for both skills and attitude and behavior.
• Complete and submit post-event reports within 24 hours, including appropriate detail, to strengthen the team and improve future events.What We're Looking For:
  • Minimum 1-2 years of experience in catered events.
  • On-demand availability.
  • Some supervisory experience required.
  • TIPS Certification (preferred).
  • NYC Food Handler's Certificate (preferred).What We Offer:
    • Hourly rate of $50/hr.
    • Comprehensive Medical, Dental, and Vision insurance.
    • Paid Time Off to support you with an active life outside of work.
    • Paid Parental Leave.
    • 51% dining discount throughout the USHG family of restaurants.
    • Eligibility for the USHG Digital Wallet, where you'll have daily access to earnings and flexible saving options.
    • Flexible Spending Options (health care, dependent care, transit & parking).
    • Employee Assistance Program to support overall mental wellbeing.
    • Exclusive access to primary care, mental health, and other healthcare services through Radish Health.
    • Matched 401(k) to help you invest in your future.
    • Generous Employee Referral Program.
    • Access to the USHG HUGS Employee Relief Fund.At Manhatta, we're committed to providing our team members with a comprehensive benefits package, competitive compensation, and opportunities for growth and development.We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply.Estimated Annual Salary: $104,000

Keywords: Manhatta, West Babylon , Manhattan Event Experience Director, Executive , New York, New York