Assistant General Manager
Company: Green Thumb Industries
Location: Bloomfield
Posted on: October 24, 2024
Job Description:
The Role
Green Thumb is proudly on a mission to promote well-being through
the power of cannabis. We are looking for an Assistant General
Manager for our RISE Dispensary to support and manage a diverse
team in driving results and delivering memorable, positive consumer
experiences. You will assist the General Manager in leading and
managing activities related to customer experience, inventory
operations, and team member development. The Assistant General
Manager role puts you on a fast-track to growth and is a
developmental step to General Manager.
Responsibilities
Operations
- Manage and oversee the execution of all dispensary operations
to ensure compliance with security, inventory, and local and state
regulations.
- Motivate team members to execute programs, initiatives, and
regionalized in-store promotions effectively.
- Oversee and manage quality product inventory, financial
records, and Seed to Sale compliance.
- Maintain appropriate cash management, handling protocols and
daily reconciliation.
- Manage effective order & expense management processes aligned
with store budgets.
Experience
- Coach and motivate Team Members to consistently deliver
memorable, positive in-store customer experiences.
- Lead by example and set the rhythm for effective "Leader on
Duty" (LOD) shifts. Actively supervise team members, provide
recognition, and redirect behaviors to fuel the customer
journey.
- Execute a seamless omni-channel customer experience and lead
teams to deliver consistency across in-store, drive-thru, curbside
& delivery.
- Coach team members to deliver Loyalty goals, drive customer
retention and repeat traffic.
- Serve as a liaison to the local community and support community
outreach events and initiatives.
People
- In partnership with the General Manager, build and retain a
high-performing team through selecting the best talent and
effective onboarding, training, and development.
- Support a culture of engagement and performance through
coaching, feedback, and recognition.
- Motivate dispensary team to exceed revenue targets and key
metrics, with an emphasis on team member behaviors, service
techniques and product knowledge.
- Execute hourly scheduling to align with business needs, hours
targets, and team member availability.
- Hold team members accountable for accurate timekeeping,
schedule compliance, and reliability.
- Develop Leaders and Team Member talent and effectively address
performance issues on a timely basis.
- Perform other duties as needed.
Qualifications
- At least three years of managing teams in a retail setting,
specifically with POS business operations
- Cannabis experience preferred
- Inventory control experience preferred
- Meet the scheduling and availability requirements (i.e.,
ability to work a schedule inclusive of varying shifts such as
mornings, days, nights, and weekends) to meet business
needs
- Must have reliable, responsible and dependable
attendance.
- Must be 21 years or older.
- Must pass any and all required background checks.
- Must possess valid driver's license or state ID.
- Must understand and comply with the rules, regulations,
policies, and procedures of Green Thumb
- Must have a solid understanding of the Cannabis laws, rules and
regulations and passion to further their understanding and
knowledge of the industry and the laws.
Skills
- Must be proactive, with a strong work ethic, attention to
detail, and strong communication and leadership skills.
- Meet timelines consistently and be able to effectively work
under pressure.
- Continuously open to constructive, developmental feedback,
ability to maintain composure even in difficult
situations.
- High level of interpersonal skills in a fast-paced,
deadline-oriented environment, often working
cross-functionally.
- Ability to use standard office equipment and computer software
including word processing, database management, spreadsheet
applications, and email
- Highly motivated, self-directed, innovative and able to work
independently or among teams with keen judgment, common sense and
resourcefulness.
- Adapts and thrives in a demanding, fast-paced
environment
- Possesses a high level of critical thinking
- Operates with a high level of professionalism and integrity,
including dealing with confidential information and complying with
HIPAA requirements.
- Ability to resolve conflict, handle employee and customer
complaints, and settle disputes
Additional Requirements
Must have the ability to perform the following tasks for prolonged
periods of time (i.e., up to the duration of a workday)
- Move about the dispensary in order to fulfill work assignments
and assist employees and patients and/or customers in various
locations of the dispensary
- Remain in a stationary position, if required, up to and
including in an office setting, to meet the needs of the business
and complete managerial tasks timely
- Converse and communicate with individuals and groups of people
directly
- Operate point of sale system, computer, and other office
productivity machinery in order to use online programming and
software including word processing, database management,
spreadsheet applications and email
- Prepare patient and/customer orders by moving and placing
products
- Inspect and receive detailed information, such as patients'
and/or customers' dates of birth, in-store or online orders, or
inquiries
- Move inventory and materials weighing up to 30 pounds
independently
- Position self to move inventory and materials in storage
areas
Working Conditions
- Patient and/or customer-facing environment
- Ability to work outdoors invarying and sometimes adverse
weather conditions
- Exposure to cannabis and/or allergens that might be present in
an environment where cannabis is present and prevalent
Our Mission: To promote well-being through the power of
cannabis.
- We're humble-We prefer quiet confidence and don't shout about
our success.
- We're hardworking-We put our heads down and get the job
done.
- We're grateful-Working in our industry is a privilege and an
act of service.
- We're transparent-Honest and open communication keeps us
healthy as an organization.
- We're collaborative-And believe good ideas can come from
anywhere.
- We have a growth mindset-One that's grounded in well-being.
At GTI we believe that our corporate community should be a
reflection of the communities we serve. We are dedicated to
fostering an inclusive culture that celebrates diversity across
race, sex, age, gender identity, sexual orientation, disability,
nationality, religion, experience, and thought-not only because it
is right, but because it makes us better. Our mission-the right to
wellness-informs our commitment to champion economic opportunities
in communities disproportionately affected by the war on drugs
through employment and community involvement. GTI is proud to be an
equal opportunity workplace.
We can't wait to meet you.
Keywords: Green Thumb Industries, West Babylon , Assistant General Manager, Executive , Bloomfield, New York
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