Senior Manager, ITSM Process
Company: Disability Solutions
Location: Raritan
Posted on: October 18, 2024
|
|
Job Description:
Johnson & Johnson is recruiting for a Senior Manager, ITSM
Process. This role will be based in Raritan, NJ, or North America.
We are seeking a dynamic and experienced leader to drive the
governance and process excellence of key IT service management
practices, including Incident, Problem, Change, and Service Request
Management.\rAt Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world
where complex diseases are prevented, treated, and cured, where
treatments are smarter and less invasive, and solutions are
personal. Through our expertise in Innovative Medicine and MedTech,
we are uniquely positioned to innovate across the full spectrum of
healthcare solutions today to deliver the breakthroughs of
tomorrow, and profoundly impact health for humanity. Learn more at
https://www.jnj.com/.\rThriving on a diverse company culture,
celebrating the uniqueness of our employees and committed to
inclusion. Proud to be an equal opportunity employer.\rThis
leadership position will be part of the Service Management Office
(SMO) which is responsible for ensuring IT Service Management
(ITSM) best practices and platforms are effectively leveraged to
support and underpin the operational management of business
applications, infrastructure and associated services across the
enterprise. This includes the ownership of the ServiceNow platform
and associated products, as well as the Digital Command Center and
Observability strategy.\rWe are excited to offer an outstanding
opportunity to join our team as the ITSM Processes & Governance
Senior Manager.\rThe Senior Manager will lead in defining,
maintaining, and driving strategic roadmaps for these key ITSM
practices. This role will also act as Product Manager for the
enterprise Technology Service Portal driving an optimal experience
for our end users globally.\rThey will lead a team of 4-5 employees
and partner with the rest of the SMO (including ITSM Data, Platform
Engineering, Observability and Reporting teams) as well as Service
Owners across the organization.\rMajor Duties &
Responsibilities
Keywords: Disability Solutions, West Babylon , Senior Manager, ITSM Process, Executive , Raritan, New York
Click
here to apply!
|